SHIPPING & REFUND POLICY

SHIPPING POLICY

At Trans Xpress Logistic, we are committed to providing fast, secure, and reliable shipping services across local and international destinations. Our goal is to ensure that your cargo arrives safely, on time, and in excellent condition.

1. Shipping Coverage

We offer:

  • Domestic Shipping (within the U.S.)

  • International Shipping (to over 200 countries)

  • Same-day or Next-day Express Services (selected regions)

  • Freight, Parcel, and Specialized Cargo Handling

2. Shipping Timeframes

Shipping timeframes vary depending on destination and service selected:

  • Domestic Deliveries: 1–5 business days

  • International Deliveries: 3–14 business days

  • Express Services: Same-day to 48 hours

You will receive tracking information via email once your shipment is processed.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight & dimensions of the package

  • Chosen shipping speed

Bulk shipments may qualify for discounted rates.

4. Delivery Delays

While we strive for on-time deliveries, factors like customs delays, weather, or public holidays may affect estimated delivery dates. We will keep you informed of any major delays.

REFUND & RETURN POLICY

We aim for 100% customer satisfaction. If you encounter issues with our logistics service, we’re here to help.

1. Service Refund Eligibility

You may be eligible for a refund if:

  • The shipment was lost or damaged due to our fault

  • We fail to deliver within the guaranteed time (if applicable)

  • The wrong package was delivered

2. Non-Refundable Cases

Refunds are not applicable if:

  • Incorrect shipping details were provided by the sender

  • Delivery delays are caused by uncontrollable external factors (e.g., natural disasters, strikes, customs issues)

  • Packages were returned due to recipient refusal or unavailability

3. Refund Process

To request a refund:

  1. Contact our support team at support@transxpresslogistic.com within 7 days of the delivery issue.

  2. Provide tracking number, proof of damage (if applicable), and a detailed explanation.

  3. Our team will investigate and notify you of approval or rejection within 5–10 business days.

Approved refunds will be processed back to your original method of payment within 7–14 business days.

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